Privacy Policy and Disclaimer

Last Updated: November, 2024

1. SCOPE

PHARMACARE US is committed to upholding the highest level of customer service. Accordingly, we maintain this Privacy Policy to safeguard the Personal Data you provide online. “Personal Data” which means to any information that directly or indirectly — for example, through combining pieces of data so that you can be identified — identifies you specifically. Personal Data does not include information that is publicly available, de-identified or aggregated.

This Privacy Notice applies when you use PHARMACARE US’s websites, mobile apps, and other services, tools, and online applications or when you interact with PHARMACARE US in other ways, such as through our customer service (all of these are our “Services”). Some of our affiliates and business units have their own privacy notices for their own websites, mobile apps, or other services. This Privacy Policy only covers them when they link to or provide you with this Privacy Policy.

2. PERSONAL DATA WE COLLECT

For each visitor to the PHARMACARE US website, our web server automatically recognizes only the consumer's IP address and domain name. We collect the following from visitors to the PHARMACARE US website:

IP address and domain name
Time Zone
Device Type
Aggregate information on what pages consumers access or visit
E-mail address (if a customer places an order or requests placement on our mailing list)
Mailing address (if a customer places an order)
Order history
Payment information (if a customer places an order)
Username and password
Information volunteered by the consumer, such as survey information and/or site registrations • Information volunteered by the consumer so PHARMACARE US can communicate new information, specials, etc.

The information we collect is used to improve the content of our website, used to notify consumers about updates to our website, and used by us to contact consumers about their orders or for marketing purposes.

3. How Your Personal Data is Collected

Personal Data Collected from You

We may ask you to provide Personal Data at different times and places on our Services. For example, we may collect Personal Data from you when you:

Register or create an account;
Purchase products;
Subscribe to, or interact with, our email updates and newsletters;
Respond to a voluntary survey;
Contact customer service or make use of our customer support tools;
Connect with, link to, or “share” our Services via social media;
Provide ratings, reviews, or feedback; or

Please be aware that we may not be able to manage your account or provide you with the products or services you request if you do not give us Personal Data that is marked as required. You also may not be able to use all features of our Services.

If you give us Personal Data of another person, make sure they have seen this Privacy Notice and that you have their permission before giving their Personal Data to us.

Personal Data Collected through Automated Means

Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you interact with our Services, our marketing or advertising, our social media pages, and our email communications. Some of this information is collected by others on our behalf.

Cookies and Other Tracking Technologies: We use cookies, web beacons/pixel tags, and other tracking technologies (collectively, “cookies”) to recognize you when you visit our websites or mobile apps. Cookies are small bits of data cached or stored on your computer or mobile device. These cookies may be delivered in a first-party or third-party context. For example, we may collect information about your browser type and version, operating system, user language, viewed web pages, links that are clicked, IP address, screen resolution, and web pages visited before and after visiting our websites or mobile apps. Our emails to you also may contain tracking technologies to help us understand when you open an email or click links within it.

By collecting this information, we can better understand how you interact with us; give you a more personal and optimized online experience by recognizing your preferences; improve our Services; fulfill contracts with our business partners; help confirm receipt of and response to our emails; and provide more effective customer service. For more information on the cookies we use and your choices related to them, please visit our Cookie Policy.

Personal Data Collected from Other Sources

We may also receive your Personal Data from various other sources, such as our affiliates, advertising networks, business partners, contractors, data analytics providers, or social media networks.

4. How We Use and Share Your Personal Data

We use Personal Data for:

Customer Service, including answering your questions or responding to your requests;
Communications, such as sending you updates on new products, specials on existing products, notices of upcoming events, educational materials, or other information you request;
Fulfillment, including creating your online account, processing/confirming purchase orders, tracking and keeping you informed about your order status, and providing customers with transaction information;
Customer Experience, including serving content and allowing you to use interactive features; developing our products and services; performing analytics and conducting customer research; validating your eligibility to access or use certain products or services;
Personalization, such as when you set your preferences on our Services or when we enhance our data to better understand you and your interests;
Direct Marketing, including sending you information about offers, promotions, or our products or services we think might interest you;
Promotions, including administering our online surveys or special offers or those of our business partners; and
Security and Integrity, including fraud prevention, public safety, or enforcement of our policies and procedures.

We may disclose any Personal Data we collect to the following recipients for the purposes outlined above:

Our Affiliates and Business Partners. Our affiliates and business partners may use your Personal Data for the purposes described above. For example, we sometimes operate as a service provider to our business partners and will disclose Personal Data we collect on their behalf with them.
Service Providers. We engage contractors, suppliers, and other vendors who provide services on our behalf and at our instruction, such as assisting with processing and fulfilling orders; delivery and logistics; data storage; fraud prevention; data and Services analytics, including the placement and use of cookies; our communications, advertising, and marketing, including the effectiveness of our advertising and marketing efforts; or other services in support of our business. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may use and disclose any Personal Data as reasonably necessary to comply with the law or our legal requirements, cooperate with and respond to law enforcement requests, or as otherwise required by applicable law, court order, or government regulations. We also use Personal Data we collect as necessary to maintain appropriate records for internal administrative purposes, to protect our rights and interests or those of others, to resolve any disputes, to enforce our policies, or to prevent harm. Any Personal Data we collect may be provided to our professional advisors, including accountants, auditors, consultants, and lawyers, when reasonably necessary for our professional advisors to perform services for us and give us appropriate advice. Any and all Personal Data we collect may be given to another company in the event of a sale, merger, or other acquisition of some or all of our assets or business or as part of the negotiation or evaluation of such sale, merger, or other acquisition.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us e-mail at admin@pharmacareus.com.

5. Your Privacy Rights and Choices

Direct Marketing: You may choose to opt out of receiving direct marketing, commercial emails, and other educational materials from us about our products and services by following the instructions contained in the communications we send or, at any time, by signing into your account and adjusting your communication preferences or by sending us a message through the “contact us” page on the website. Please allow five (5) business days for your request to be processed. Please also note that even if you unsubscribe, we may still send you transactional or administrative communications, including, for example, to manage any account you have with us, respond to your requests, execute agreements with you, provide you with products you order, and manage your transactions.

You can also opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Cookies and Tracking Technologies: You may disable certain cookies and tracking technologies at any time by adjusting your browser settings or taking other actions to opt out of cookies and tracking technologies. Please be aware, however, that if you disable cookies, you may not be able to take full advantage of all of the features of our Services. For more information on how to control and disable cookies, please visit our Cookie Policy.

Privacy Rights under Certain Laws: In some locations, including the European Economic Area, the United Kingdom, and California, privacy or data protection laws may give you certain rights with respect to your Personal Data. These rights include the right to know what Personal Data we process about you and to request access to it, to correct inaccuracies or update Personal Data, to ask us to delete Personal Data, or obtain a copy of your Personal Data. You also may have the right to object to, opt out of, or ask that we restrict our processing of your Personal Data. When we ask for your consent to Personal Data processing, you may withdraw your consent at any time. PHARMACARE US will not discriminate against you for exercising a privacy right granted to you by law.

To find out more about your legal rights or to exercise any privacy rights that apply to you, please contact us at admin@pharmacareus.com or 1-866-613-5057 (free of charge in the United States). In your email, please include your full name, zip code or postal code, the email address at which you prefer to be contacted, and the privacy right(s) you are requesting, such as the removal of information about a particular transaction or the correction of specific information. Please check your incoming email messages in case we need to ask you more questions about your request.

Certain laws allow an authorized agent acting on your behalf to make privacy requests, which they may do by following the instructions above. If an authorized agent submits a request for you, we may ask you to verify your own identity or confirm the request directly with us.

Subject to appropriate verification of your identity, which may include asking you for additional information to match the information we have, PHARMACARE US will honor the privacy rights provided to you by applicable law. You can expect that PHARMACARE US will respond to your privacy request within the required time period under applicable law, unless we reach out to explain that it will take us longer. If we cannot fulfill your privacy request in whole or in part, we will explain why. It is our policy not to disclose any information in response to a privacy request that may adversely affect the privacy of other persons unless legally required to do so.

If you have any questions about our response to your privacy request, please contact us at admin@pharmacareus.com. While we will always try to assist when you have concerns about the privacy of your Personal Data and appreciate an opportunity to do so, if you have concerns about how we manage your Personal Data or respond to your requests, you may be able to file a complaint with your local data protection authority or privacy regulator.

6. LINKS TO OTHER SERVICES

For your convenience and information, our Services may contain links to other websites and apps unaffiliated with PHARMACARE US. We do not control or monitor and are not responsible for the privacy practices or the content of these websites and apps we link to. We urge you to review the relevant privacy policies prior to use to ensure that you are comfortable with their privacy practices.

7. SECURITY OF OUR SERVICES

PHARMACARE US takes appropriate steps to manage the privacy of your Personal Data and the security of the Services. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard Personal Data. For example, PHARMACARE US offers the industry standard security measures available through your browser called Secure Socket Layer (SSL) encryption. SSL encryption secures all orders submitted over the Internet. Despite these efforts, it is impossible to guarantee 100% security in all circumstances.

8. RETENTION OF PERSONAL DATA

PHARMACARE US retains Personal Data as long as necessary to fulfill the purposes for which your Personal Data was collected, unless a longer retention period is necessary, the Personal Data is required to fulfill a legal obligation, or we are otherwise permitted to retain the Personal Data for other uses. For example, we generally retain Personal Data used for:

Managing your account for as long as the account is active and for a period afterward that may correspond to any period allowed for returns, recalls, or other administrative needs related to the products or services purchased.
Communications with you for as long as you permit us to communicate with you for purposes of direct marketing or for the length of time necessary to provide administrative or transactional communications related to products or services purchased from us.
Security and integrity for the length of time the Personal Data is useful for enhancing the security of our Services; as needed in connection with our obligations to protect our Services or products from fraud, malicious, or illegal activity; to meet our legal obligations; or to ensure our rights and those of others as well as our policies are enforced.

Where Personal Data is used for more than one purpose, we will retain the Personal Data until the purpose with the longest retention period expires.

9. CHILDREN’S PRIVACY

PHARMACARE US does not expect that any portion of its Services will be used by persons under the age of 16, and we do not knowingly collect Personal Data from anyone under the age of 16. If we learn that we have received Personal Data from someone under the age of 16, we will delete that information in accordance with applicable law.

10. ADDITIONAL INFORMATION FOR UNITED STATES CONSUMERS

Residents of certain U.S. states (“consumers”), including California, have rights under comprehensive state privacy laws, such as the California Consumer Privacy Act. We recognize the privacy rights of consumers residing in any state with an active consumer privacy law applicable to PHARMACARE US. If you are a resident of a state with an active consumer privacy law, and you want to ask for additional information about your rights, you may contact us at admin@pharmacareus.com.

This information supplements other parts of this Privacy Notice. Please read this information in conjunction with the other portions of our Privacy Notice. We have described the Personal Data we collect (Section 2, “Personal Data We Collect”) and the sources from which we collect Personal Data (Section 3, “How Your Personal Data is Collected”). We have also explained our purposes for collecting Personal Data and how we disclose it to others (Section 4, “How We Use and Share Your Personal Data”). Finally, you can find information about how to exercise your privacy rights (Section 5, “Your Privacy Rights and Choices”) and how we retain Personal Data (Section 8, “Retention of Personal Data”) above.

Sales of Personal Data and Targeted Advertising

State privacy laws may permit consumers to opt out of the sale of Personal Data, including when that Personal Data is provided to others in exchange for non-monetary value or to facilitate targeted advertising. PHARMACARE US does not engage in these activities as they are defined in the state consumer privacy laws applicable to PHARMACARE US.

California Privacy Rights

In addition to the rights described in the “Your Privacy Rights and Choices” (Section 5) section above, California residents may ask us for information about our processing of their Personal Data, including the categories and sources of Personal Data, our purposes for processing Personal Data, and how we disclose Personal Data to others.

PHARMACARE US does not use or disclose sensitive personal information (as defined under the California Consumer Privacy Act) for purposes that would give rise to the right to limit the use and disclosure of this data.

11. ADDITIONAL INFORMATION FOR VISITORS FROM OUTSIDE THE UNITED STATES

When you use our Services from outside the United States, you may have rights under data protection laws in your country, such as the European Union’s General Data Protection Regulation. We recognize the privacy rights of persons in any country with an active data protection law applicable to PHARMACARE US. If you are using our Services from a country with an active data protection law, and you want to ask for additional information about your rights, you may contact our Data Protection Officer at sambucol@pharmacareus.com and realhealth@pharmacareus.com

Our Legal Bases for Processing Personal Data

Some data protection laws require us to designate one or more legal bases for processing your Personal Data. When applicable, PHARMACARE US relies on the following legal bases:

Contractual Obligations. We use Personal Data to provide the products or services you request, including by establishing your PHARMACARE US account; validating your access to our Services; processing your purchase orders; providing customer service; and sending you administrative or transactional communications.
Our Legitimate Interests. We use Personal Data when we have legitimate interests in doing so, as long as our legitimate interests are compatible with your rights and expectations of privacy. We rely on our legitimate interests to operate, maintain, and improve the Services and our products; perform analytics and conduct customer research; and improve our customer service and overall user experience.
Our Legal Obligations. We use Personal Data as needed to comply with our legal obligations, including as needed for fraud prevention; public safety; complying with public authorities and courts; and enforcing or defending our rights and those of others.
Your Consent. We may use Personal Data as described in this Privacy Notice with your “opt-in” consent, including when needed for marketing communications and tracking technology use. When you consent, you may opt out at any time by contacting us at admin@pharmacareus.com.

International Transfers of Personal Data

PHARMACARE US is a part of global group of companies. Please note that when you provide Personal Data to us, we may process your Personal Data in the United States and other locations, which may have privacy laws that differ from those in your country. In certain cases, we may need to share, transfer, store, or otherwise process your Personal Data in locations outside of the jurisdiction in which you reside or are located. When we transfer Personal Data, we do so in accordance with applicable laws.

Where we transfer data outside of the European Economic Area or the United Kingdom to other countries, PHARMACARE US ensures that appropriate and suitable safeguards, including the European Commission’s Standard Contractual Clauses and the United Kingdom’s Addendum thereto, are in place to safeguard Personal Data being transferred to countries where an adequate level of protection is not already guaranteed. For more information on our safeguards, or to obtain a copy of the relevant clauses used for transferring your Personal Data, contact us at admin@pharmacareus.com.

Notice for Visitors from Australia

In Australia, PHARMACARE US is bound by the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles (collectively “Australian Privacy Laws”). If you are in Australia, you acknowledge and consent to us not being required to take any steps to ensure that overseas recipients (outside of PHARMACARE US) of your Personal Data comply with the Australian Privacy Laws. If the overseas recipient handles your Personal Data in breach of the Australian Privacy Laws, we will not be liable, and you will not be able to see redress under the Act.

12. CHANGES TO THIS PRIVACY POLICY AND CONTACTING PHARMACARE US

PHARMACARE US reserves the right to modify this Privacy Policy at any time. You can see when this Privacy Notice was last revised by referring to the date it was “Last Updated” at the top of the Privacy Policy.

If you have any questions or comments about our privacy practices or this Privacy Policy, or if you would like to receive a copy of this Privacy Policy in an alternate format or language, please contact PHARMACARE US via email: admin@pharmacareus.com or telephone: 1-866-613-5057.